Refund Policy

OHCRM is operated by KCGG LTD. We want you to be satisfied with your subscription.

30-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. This applies to new subscription purchases and renewals.

How to Request a Refund

Refunds are processed by our Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and look up your order using the email address you purchased with, or
• Contact our support team and we will help you complete the request.

Cancellations

You may cancel your subscription at any time from your account settings. Cancellation stops future renewals; access continues until the end of the current billing period.

Processing Time

Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer.